Close the Broadband Operations Loop — From Provisioning to Service Assurance
One unified platform for broadband subscriber management, AAA, billing, work orders, and resource inventory. Automate every step from new subscriber activation to fault resolution.
Customer Challenges
Broadband subscriber activation relies entirely on manual processes — slow and error-prone
AAA authentication system and billing system are deployed in silos with no data interoperability
BRAS/BNG network equipment is disconnected from CRM/CBS business systems
Service suspension for non-payment and resumption after payment cannot be automated end-to-end
Installation & maintenance work orders, fault handling, and resource management lack closed-loop workflows
Limited self-service capabilities for subscribers — overwhelming customer support teams
Fragmented data across multiple systems — no unified operational view
4-Layer Integrated Architecture, End-to-End Automation
Customer Layer
Service Layer
Network Layer
Operations Layer
Close the complete broadband operations loop — from subscriber activation, installation, authentication, billing, payment, service suspension/resumption, and fault handling to resource management — all on one integrated platform.
16 Capabilities. 4 Operational Domains.
Everything a broadband operator needs to run efficient, automated operations — organized into four domains and delivered as one system.
8 Reasons Operators Choose Us
End-to-end broadband access operation solution — from subscriber activation to service assurance, all modules covered
AAA, CRM, CBS, work orders, and resource management — pre-integrated as one unified platform
Full-process automation — activation, authentication, billing, suspension, and resumption all automated
Multi-scenario support — FTTH, FTTx, campus, community, and diverse broadband access models
Self-service app reduces customer support costs and improves subscriber experience
Flexible deployment — from small-scale trial to large-scale commercial rollout with elastic scaling
Localized customization and rapid delivery — not a one-size-fits-all black box
Carrier-grade reliability with 99.999% availability and 24/7 global technical support
Built for Broadband Operators of Every Scale
Internet Service Providers (ISPs) seeking operational automation
Fixed-line broadband operators modernizing legacy systems
FTTH / FTTx fiber access operators scaling subscriber bases
Campus broadband operators managing multi-tenant environments
Community broadband operators serving residential subscribers
Traditional operators upgrading from manual to automated broadband operations
Greenfield broadband network projects needing a complete operations stack
Frequently Asked Questions
What broadband access technologies does ZBensoft support?
Our solution supports all mainstream broadband access technologies including FTTH, FTTx, xDSL, PON, and Ethernet access. It integrates with major BRAS/BNG equipment vendors through standard protocols.
How long does a typical deployment take?
A basic broadband operations deployment — including AAA, CRM, CBS, and work order system integration — can be completed in 2-4 months. Full multi-system integration projects typically range from 4-8 months depending on scope and local requirements.
Can ZBensoft integrate with our existing network equipment?
Yes. We provide standard RADIUS, Diameter, and other protocol interfaces for seamless integration with mainstream BRAS, BNG, OLT, and other network equipment from leading vendors.
Full-Stack Technology for Your Telecom Business
ZBensoft integrates charging, core network, and AI capabilities to help operators run efficiently and grow sustainably.
Request a Demo