Subscriber Self-Care Portal
Multi-channel self-service platform enabling subscribers to manage accounts, view usage, pay bills, and purchase services.
Everything Subscribers Need, One Tap Away
A complete digital self-service experience that puts subscribers in control of their account
Balance & Usage
Real-time balance, data, voice, and SMS tracking with clear visual breakdowns.
Plan Management
Browse plans, upgrade, downgrade, or add boosters — all without calling support.
Bill Payment
One-tap payments via card, wallet, or voucher. Auto-pay setup and payment history.
Top-Up & Recharge
Instant prepaid top-up for own number or others. Supports vouchers, cards, and mobile money.
Support & Help
AI chatbot, live chat, ticket tracking, and self-help guides. Resolve issues without waiting.
Offers & Rewards
Personalized recommendations, loyalty rewards, referral bonuses, and exclusive deals.
The Subscriber Experience, Transformed
What used to require a phone call or store visit now happens in seconds
Business Impact You Can Measure
Self-care is not just better for subscribers — it directly improves operator economics
Call Deflection
Subscribers who use self-care make 60% fewer support calls. At $7-12 per call, the savings add up fast.
ARPU Lift
Personalized in-app offers drive higher acceptance than outbound calls. Context matters.
NPS Points
Operators report 25-point NPS improvements after launching a quality self-care experience.
One Platform, Every Channel
Subscribers engage wherever they are — mobile app, web portal, chatbot, or USSD
Mobile App
Native iOS and Android experience. Push notifications, biometric login, and offline access.
Web Portal
Full-featured responsive portal. Same capabilities as the app, optimized for desktop and tablet.
AI Chatbot
Conversational self-service via WhatsApp, web chat, and SMS. Understands natural language.
USSD & SMS
Works on any phone. Balance check, top-up, and plan changes via short codes — no data needed.
Frequently Asked Questions
Can the self-care platform be branded for our operator?
Absolutely. ZBensoft Self-Care is fully white-label. Every element — logo, colors, fonts, app store listing, domain — is branded to your operator identity. Subscribers see your brand, not ours.
Does it integrate with our existing BSS?
Yes. The platform connects via standard APIs to your existing billing, CRM, and network elements. Subscribers see real-time data from your systems — balances, usage, invoices, plan details. We integrate with ZBensoft BSS natively, and with third-party systems via open APIs.
What about subscribers without smartphones?
ZBensoft Self-Care supports USSD and SMS channels for feature phone users. Balance checks, top-ups, and basic plan management work on any phone via short codes. Over 40% of subscribers in many markets still use these channels, and we cover them fully.
Full-Stack Technology for Your Telecom Business
ZBensoft integrates charging, core network, and AI capabilities to help operators run efficiently and grow sustainably.
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